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Customer support
Welcome to the HitBit ​​Pro Customer Support Center. If you have questions about our services, need help with your account, or want to explore our resources, our team will be happy to help.
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    Help center

    Learn more about HitBit Pro crypto wallet, a secure platform with advanced features such as multi-currency support.
    Let's get started with HitBIt ​​Pro
    Learn how to set up your HitBit Pro account and master the basic features.
    Learn more
    Maximum benefit from your card
    Learn how to make the most of the benefits of the HitBit Pro card for your everyday needs and financial goals.
    Learn more
    Transaction management
    Master transaction management in your HitBit Pro account for maximum control over your finances.
    Learn more

    Our contacts

    info@hitbitpro.com
    +380 (67) 717 97 47
    LLC "HitBit Pro," 123 Central Street, Kharkiv, 61000, Ukraine

    FAQ

    We have collected frequently asked questions, which may include yours. If not, we are in touch!
    How do I activate my HitBit Pro card?

    To activate your card, log in to your HitBit Pro account, go to the cards section, and follow the activation instructions. Your card will be activated within a few minutes.

    What if my card is lost or stolen?

    If your card is lost or stolen, immediately block it through the “Card Management” section in your HitBit Pro account or contact our support team for quick assistance in resolving the issue.

    How do I check my card balance and transaction history?

    You can view your balance and transaction history in your HitBit Pro account. Simply go to the cards section, where you will find all the necessary information.

    Are there any fees for using my HitBit Pro card abroad?

    Yes, additional fees may apply when using the HitBit Pro card abroad. The details depend on the tariff plan and currency conversion terms.

    Can I set spending limits on my HitBit Pro card?

    Yes, you can set spending limits yourself in your HitBit Pro account. This helps control expenses and enhances the security of card usage.

    What are the top-up options for my HitBit Pro card?

    You can top up your card via bank transfer, cryptocurrency, or through payment systems such as SEPA or SWIFT.

    What security measures are in place to protect my card and funds?

    HitBit Pro ensures a high level of security through advanced encryption technologies, two-factor authentication, and multi-factor authentication, providing full protection for your funds and card.